What If I Bought the Wrong Product?

 We make every attempt possible to ensure our customers are satisfied with their purchases. At the same time, please be advised that we can no longer accept returns once the product key has been activated or redeemed on Microsoft's download website as this can no longer be used or transferred to the next customer.

All our Microsoft product keys function like a scratch-and-win lottery ticket. Once we’ve sent the product key, it will be deemed “used” or “opened” by Microsoft, making it invalid for any other customer. We do understand that sometimes a customer may have purchased the incorrect product, which is why we offer our valued customers a way to fix it. You can buy the right software now with 20% discount upon checkout. This is a service not available at many other software outlets. We do this because we strive to ensure our customers are taken care of, even when a mistake has been made that isn’t our fault.