Install button doesn't install Office

Applies To: Excel 2016 Word 2016 Outlook 2016 PowerPoint 2016 OneNote 2016Publisher 2016 Excel 2013 Word 2013 Outlook 2013 PowerPoint 2013 OneNote 2013Publisher 2013 Less

If you can't install Office because the Install button isn't working, it might be because of the following.

The install button is greyed out

Nothing appears to happen when I select the Install button

If nothing appears to happen when you select the Install button, try one of the following options.

 

Option 1 - Select Run to start the install

You might need to choose the Run button (or the equivalent button depending on the browser you're using) at the bottom of your screen to start the install.

 

Option 2 - Use InPrivate browsing in Internet Explorer

Try the InPrivate browsing option in Internet Explorer.

1. In Internet Explorer, select Tools > InPrivate Browsing.

   If you’re on Windows 10 and you use Microsoft Edge, select More actions "..." > New InPrivate window.

2. In the new window, go to https://www.office.com/myaccount and select Install, and then Install again.

 

Option 3 - Start Internet Explorer without add-ons

1. Find the version of Windows you're running in the table below, and follow those steps to open the Runcommand.

   In this version of Windows	Do this to open the Run command
   In Windows 10	Right-click the Start button  (lower-left corner), and choose Run.
   In Windows 8	On the Start screen type Run, and then choose Run in the list of results.
   In Windows 7	Select Start > Run.

2. Type iexplore-extoff and choose OK.

3. Install Office.

   To reinstall Office, follow the steps in Download and install or reinstall Office on your PC or Mac.

 

Option 4 - Delete your temporary internet files

When you delete your temporary internet files, your links and favorites won’t be deleted. However, the list of websites you’ve visited, cookies, information entered into web forms, passwords, and other temporarily saved information will be deleted.

1. In Internet Explorer, type Alt + X, and then choose Internet Options.

2. On the General tab, under Browsing history, choose Delete.

3. Select the check box next to each category you want to delete, and then choose Delete. This can take a while if you have a lot of files.

4. After the files have been deleted, sign in to install Office.

 

Option 5 - Reset Internet Explorer settings

IMPORTANT: When you reset Internet Explorer settings, your links and Favorites will be deleted and Internet Explorer will return to the state it was in when you first installed it. Resetting Internet Explorer isn’t reversible.

1. Follow the instructions in Change or reset Internet Explorer settings.