Office is taking long to install

If you get this error message, Sorry it looks like you're on a slow connection…, or Office is taking a really long time to install or it appears to hang during the install, you may want to cancel the installation and then try using some of the following procedures.

Are you trying to install Office on a PC (desktop, laptop, or 2-in-1)?

Try these possible solutions in the order listed.

Restart your computer and check if Office installed

The Office installation may have completed. So, after you've restarted your computer, go to Can't find Office applications in Windows 10, Windows 8, or Windows 7? to see if Office actually did install.

 

Use a wired connection

If Office did not install, try to reinstall after switching to a wired connection. This can help speed up the installation because a wired connection is usually faster than a wireless one. After that, restart the Office installation.

 

If you're on a slow internet connection, install Office using the offline installer

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office 2016 installation.

For steps to install an offline version of Office 2016, see Use the Office 2016 offline installer and select the correct tab for your version of Office.

If Office still isn't installing, try some of the options below.

 

Temporarily turn off antivirus software

For information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help. Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.

If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.

If Office still isn't installing, try some of the options below.