We are sorry to hear that you are having challenges activating the software because of the error message that you are getting. Rest assured that we will be assisting you in resolving the issue for you.
If you're getting the error message "...the specified Product key has already been activated the Maximum number of times," here are the recommended steps that you can take:
1) Kindly open Microsoft Word/Excel, from the Activation Wizard, please select 'Activate by telephone'.
2) Have a screenshot or copy the Installation ID and email it to us.
3) We will have it verified and reply to you with the Confirmation ID from Microsoft to activate your software.
If your problems persist, please do not hesitate to contact us. In order to better help us understand how to assist you, please provide us with a screenshot of the error message you are receiving.
If you have any questions about how to capture a screenshot on your computer, you can follow this link:
PC: https://support.microsoft.com/en-ca/help/13776/windows-use-snipping-tool-to-capture-screenshots
Mac: https://support.apple.com/en-ca/HT201361
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